Hewlett-Packard Australia to compensate printer customers

Posted on May 23, 2018 by Dean Frith   |   Categories: Commercial & Business Law

The Australian Competition & Consumer Commission (ACCC) is the body in Australia that is responsible for ensuring that individuals and businesses comply with Australian competition, fair trading, and consumer protection laws – in particular the Competition and Consumer Act 2010.

Earlier this month the ACCC were successful in an action against Hewlett-Packard Australia (HP). HP sold approximately 220,000 printers with technology that turned off support for non-HP cartridges, installed either at the time of manufacturing or via a software update to older printers. HP failed to inform customers of the restriction.

The ACCC obtained a court-enforceable undertaking from HP to compensate customers by payment of $50 each to customers who couldn’t use their printers with non-HP cartridges.

A list of the affected printers is on the HP website, where customers will also find the relevant claim form. The offer expires on 13 August 2018.